Description
Use for: Design of a project, community or program grievance mechanism required within an E&S or stakeholder framework.
Deliverable purpose: Create a transparent intake, classification, investigation, escalation, resolution and recordkeeping process for grievances.
Follows the entitlement and consultation logic these mandates are judged on: scope and principles; access channels; intake form; confidentiality; classification; service standards; investigation; escalation; appeals; sensitive grievances; responsibilities; register fields; KPIs; disclosure and training. Editable Microsoft Word file. Adjust the census instruments, eligibility criteria, valuation basis and grievance routes to the project.
